Senate Finance Committee Chairman Charles Grassley and Ranking Member Max Baucus have issued a joint letter to IRS Commissioner Everson and press release expressing concern that the IRS continues to make the Free File program "inaccessible, complicated, and otherwise frustrating for taxpayers" 

“It seems the tax preparation industry was holding all the cards in the renegotiation of this program,” Grassley said. “The industry appears to be using the Free File program as an opportunity to bolster its revenue through the sale of ancillary products at taxpayer expense. I’m all for private enterprise, but not when it co-opts taxpayer service. The IRS is losing the game and doesn’t even seem to realize it. The IRS’ first priority is supposed to be the taxpayer. It shouldn’t be taking away from taxpayer service to subsidize the tax preparation industry.”