Taxpayer Customer Service Survey

Ann Murphy (Gonzaga) passed along this IRS Oversight Board Taxpayer Customer Service and Channel Preference Survey Special Report. Here is the opening of the Executive Summary:

In October 2005, the IRS Oversight Board commissioned Roper Public Affairs to conduct a study of United States taxpayers. The purpose was to gain a better understanding of:

Taxpayers’ customer service needs and expectations
Taxpayers views of major customer service programs offered by the IRS
Relative taxpayer preferences for the various IRS service channels
Ways to improve services and deliver them more effectively and efficiently
How to tailor services to meet taxpayers’ needs

About the Author

Paul Caron

Paul Caron was named Duane and Kelly Roberts Dean of Pepperdine University School of Law on June 1, 2017. Dean Caron joined the Pepperdine faculty in 2013 after serving as the Dorothy and Leonard Straus Distinguished Visiting Professor of Law in the spring semesters of 2010 through 2013. He served as Associate Dean for Research and Faculty Development at Pepperdine in 2015-2017. Before coming to Pepperdine, he was Associate Dean of Faculty and Charles Hartsock Professor of Law at the University of Cincinnati College of Law.