The Treasury Inspector General for Tax Administration today released Taxpayers Do Not Always Receive Quality Responses When Corresponding About Tax Issues (2011-40-058):
In November 1998, the IRS issued Policy Statement P-6-12 requiring employees to initiate a response to taxpayer correspondence within 30 calendar days.
- Of 73 correspondence cases sampled from the Accounts Management function, only 19% of taxpayers received timely and accurate responses.
- Of 48 correspondence cases sampled in the Automated Underreporter Program, … only 56% of taxpayers received their responses timely.
- Of 73 correspondence cases from the Field Assistance Office, only 8% of taxpayers received timely and accurate responses.
