In Mother Jones, Stephanie Mencimer writes about the current state of the IRS in “The IRS Is Imploding.” From the piece:

These aren’t just anecdotal one-offs. A June report to Congress from the Taxpayer Advocate Service, an independent agency within the IRS, found that live humans answered 20 percent fewer calls during this year’s tax filing season and that hold times jumped anywhere from 81 to 161 percent, depending on the line called. Only 17 percent of the calls handled by the “voicebot” system were completed. Most callers got frustrated and either asked to be transferred to a live person or hung up.

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The nonprofit Center for Taxpayer Rights this year also conducted its own research on how bad the IRS call responsiveness has gotten. The group discovered that the government’s own measurements showed that wait times increased more than 70 percent in 2026, even though the agency received 50 percent fewer calls to its main 1040 help line than during the previous year. CTR testers then called various IRS phone numbers and found that nearly 40 percent of the calls were disconnected—mostly by the IRS.