New York Times, The Professors Are Using ChatGPT, and Some Students Aren’t Happy About It:
In February, Ella Stapleton, then a senior at Northeastern University, was reviewing lecture notes from her organizational behavior class when she noticed something odd. Was that a query to ChatGPT from her professor?
Halfway through the document, which her business professor had made for a lesson on models of leadership, was an instruction to ChatGPT to “expand on all areas. Be more detailed and specific.” It was followed by a list of positive and negative leadership traits, each with a prosaic definition and a bullet-pointed example. …
Ms. Stapleton decided to do some digging. She reviewed her professor’s slide presentations and discovered other telltale signs of A.I.: distorted text, photos of office workers with extraneous body parts and egregious misspellings.
She was not happy. Given the school’s cost and reputation, she expected a top-tier education. This course was required for her business minor; its syllabus forbade “academically dishonest activities,” including the unauthorized use of artificial intelligence or chatbots.
“He’s telling us not to use it, and then he’s using it himself,” she said.
Ms. Stapleton filed a formal complaint with Northeastern’s business school, citing the undisclosed use of A.I. as well as other issues she had with his teaching style, and requested reimbursement of tuition for that class. As a quarter of the total bill for the semester, that would be more than $8,000.
When ChatGPT was released at the end of 2022, it caused a panic at all levels of education because it made cheating incredibly easy. Students who were asked to write a history paper or literary analysis could have the tool do it in mere seconds. Some schools banned it while others deployed A.I. detection services, despite concerns about their accuracy.
But, oh, how the tables have turned. Now students are complaining on sites like Rate My Professors about their instructors’ overreliance on A.I. and scrutinizing course materials for words ChatGPT tends to overuse, like “crucial” and “delve.” In addition to calling out hypocrisy, they make a financial argument: They are paying, often quite a lot, to be taught by humans, not an algorithm that they, too, could consult for free.
For their part, professors said they used A.I. chatbots as a tool to provide a better education. Instructors interviewed by The New York Times said chatbots saved time, helped them with overwhelming workloads and served as automated teaching assistants.
Their numbers are growing. In a national survey of more than 1,800 higher-education instructors last year, 18 percent described themselves as frequent users of generative A.I. tools; in a repeat survey this year, that percentage nearly doubled, according to Tyton Partners, the consulting group that conducted the research. The A.I. industry wants to help, and to profit: The start-ups OpenAI and Anthropic recently created enterprise versions of their chatbots designed for universities.
Generative A.I. is clearly here to stay, but universities are struggling to keep up with the changing norms. Now professors are the ones on the learning curve and, like Ms. Stapleton’s teacher, muddling their way through the technology’s pitfalls and their students’ disdain. …
The Times contacted dozens of professors whose students had mentioned their A.I. use in online reviews. The professors said they had used ChatGPT to create computer science programming assignments and quizzes on required reading, even as students complained that the results didn’t always make sense. They used it to organize their feedback to students, or to make it kinder. As experts in their fields, they said, they can recognize when it hallucinates, or gets facts wrong.
There was no consensus among them as to what was acceptable. Some acknowledged using ChatGPT to help grade students’ work; others decried the practice. Some emphasized the importance of transparency with students when deploying generative A.I., while others said they didn’t disclose its use because of students’ skepticism about the technology.
Most, however, felt that Ms. Stapleton’s experience at Northeastern — in which her professor appeared to use A.I. to generate class notes and slides — was perfectly fine. …
After filing her complaint at Northeastern, Ms. Stapleton had a series of meetings with officials in the business school. In May, the day after her graduation ceremony, the officials told her that she was not getting her tuition money back.
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