Interesting article on Public CIO, The Case of Online Tax Filing, by Darrell M. West:
We all know that e-government was supposed to transform the public sector. Although it hasn’t worked out that way, that doesn’t mean online service delivery won’t have an impact on government performance, the political process, or even on democracy, according to author and scholar Darrell M. West. In this excerpt from his new book, Digital Government, West examines how online tax filings have come to represent the promise and peril of e-government today.




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